Careers

Careers

Join Our Team

We are always looking for talented and unique people who want to work and succeed in a multicultural environment. If you are interested in working with us, please submit a cover letter and resume in English to employment@pspinc.com or by mail to PSPinc Employment, 1404 140th Place N.E., Bellevue, WA 98007. No phone calls, please.

The following conditions apply to all open positions at PSPinc:

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include Close vision, Distance vision and Peripheral vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is based in a typical office environment. The noise level in the work environment is usually moderate.

NOC Monitoring Technician

SUMMARY

We have a full-time opportunity available for a dedicated, entry-level or intermediate NOC Monitoring Technician. This role is responsible for monitoring, troubleshooting, supporting, and reporting on server and network environment at the Network Operation Center to ensure that services are available to all users.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Monitors display screen to detect error/problematic messages that signal malfunction in server and/or network.
  • Uses CLI (Command Line Interface) and TCP/IP protocols to verify, determine, and diagnose problems.
  • Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized.
  • Submits reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.
  • Updates documentation to record new equipment installed and changes made to server or service configurations.
  • Escalates ongoing problems to server administrators/engineers after attempting initial troubleshooting procedures.
  • Monitors ticketing system for ticket updates and escalates tickets to the appropriate departments.
  • Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monitoring software such as Nagios or MRTG
  • Linux command line (any distribution)
  • Windows Server 2008/2012
  • Great communication and problem solving skills
  • Self-aware, confident and eager to support the company’s focus on collaboration
  • The desire to grow roots within our organization and build your career

EDUCATION and/or EXPERIENCE

Associate's degree (A.A.) or equivalent from two year college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience

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