The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to run into unsatisfied, unhappy customers. In this day of social media, reviews and connectivity, you ne...
You can setup your email client to access your email with POP or IMAP. If you use multiple devices to access your email server, you MUST use IMAP.
POST IN HEAVENThis website has no purpose ... or does it? When I lost my dog, Pompom, two years ago, I created a website to send message to him in Heaven. I made it as a pet project to learn PHP 7. I didn’t really need to learn PHP but I had a purpose. That purpose was to build that website.I wanted to create a website that was designed for me to write anything I wanted and to post it nowhere. I c...
The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a direct line of communication with your customers when...
Dear Valued Customers,Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.If you have your Dreamersi email account set up on a Mac, iPhone, or iPad sometimes it takes time to reflect the action or changes you made on these devices (Read message, move the folder or delete the messages) to WebdeMail or other mail clients.If you hav...
There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every company needs a process in place by which employees can...
Dear Valued Customers,Thank you for choosing Pacific Software Publishing, Inc.We have added a new feature that will protect your email service from brute force attacks. After continuously failed login attempts for 10 times, our new system will block the offending IP address for 10 minutes.If you are encountering issues accessing your email services, it could mean your IP address has been temporari...
YOURHOST NEOOnce upon a time there was a big gap between generations when it came to understanding digital technologies. It was called the “Digital Divide”. Since then, it appears that the division has shrunk. The fact is, the younger generation has grown older with more tech knowledge and with technologies becoming easier to use. So the gap seems to be smaller, but the fact is, you do not need to...
After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff! Happy Monday everyone!
Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:1) Is your contact information easy for customers to find? If you don’t have a customer service or info email on your homepage, have an online form for customers to fill out. It’s actually better to not list y...
An all-new multi-service login for your PSPINC web apps!
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