Yesterday afternoon, our server team completed a critical security patch across all servers. We moved swiftly to address the recent PHP vulnerability so that your websites and data remain completely protected.
Because our server-level updates protect your environment automatically, you do not need to take any action on your end. However, we know you'll want clear answers when security news breaks. Below, we address the most common questions our support team received following the patch.
Frequently Asked Questions
1. Did you hear about the recent PHP vulnerability?
Yes. Our team actively monitors security bulletins, and we deployed the necessary patch across all servers yesterday afternoon.
2. Does my website use PHP, and is it affected?
Yes, your website uses PHP. However, because our server team updated the infrastructure to the latest patched version (8.5.12), your site is fully protected and not affected by the vulnerability.
3. Is there any risk to my site or customer data?
No. Because our team applied the server-level patches immediately, there is zero risk to your website or customer data.
4. What actions do I need to take (updates, patches, temporary shutdown)?
No action is required from you. Our server team handled everything on our end.
5. Is running an outdated PHP version a separate issue I should worry about?
While older PHP versions are a separate maintenance consideration, our immediate server patch ensures your current environment is secure. If you are looking to upgrade your specific site version for performance reasons, feel free to reach out to our support team.
6. How can I verify that my server has the patched version?
Our server team applied the patch directly to the hosting infrastructure. Since standard admin panels typically display major PHP versions (like 8.5) rather than exact build patches, our support team is happy to help you verify your setup if you would like confirmation. Just get in touch with us!
If you have any additional questions or need assistance with your hosting environment, please contact our support team anytime.
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Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007
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| Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com. |
