Frequently Asked Questions
General QuestionsClick a question to read more
- Where do I call to get support from PSP?
Please contact us at 425-957-0808.
- I'm unable to send email to a specific recipient. Why is this happening?
Check the Email address of the recipient. Often times it is mistyped. Also, delete the email address and try reentering it without using the auto-complete function.
- I could not find an email in my in-box.
First check your spam boxMany anti virus programs also provide anti spam. Your message might have been put into a spam folder.
If you are using the spam filter feature that comes with dreamersi.net, sometimes emails will be caught in your spam folder. If this is the case, please check [Mail Recovery] from the dreamersi.net [Spam Filter] window.
Your email could have been delivered to another folder. Many email clients allow rules to be set up to move incoming email into specific folders.
- How do I create a signature and include it in a new Email?
To create a signature go to [Tools] - [Options] - [Mail Format]. You will see the [Signature] button, click [Signature] button, and click [New] in order to create a new signature. To include it in a new Email go to [Tools] - [Options] - [Mail Format]. You will see the [Signature] paragraph at the bottom, choose the signature in the drop down menu that you would like included in new messages, replies and forwards.
- I'm unable to connect to the Internet using my wireless connection.
Try power cycling your wireless access point and computer. First, unplug the power cable for the wireless access point, wait 15 seconds and plug it back in. Then wait a few minutes and do a restart on your computer.
Test your Ethernet connection without using Wireless. Plug in an Ethernet cable between your modem and computer. You may have a problem with your Internet.
Reset and reconfigure wireless access point (Advanced). Try resetting modem configurations. This will require you to reconfigure your wireless access point. This requires someone with the technical skills to complete.
- Troubleshooting when you cannot send or receive Email.
- Make sure your Internet connection is active. Open up Internet Explorer and see if you can access external websites, such as www.pspinc.com. If you cannot access external websites then you have a problem with your network.
- Can other computers at your site send and receive email? If not, this may indicate a larger problem than just one computer.
- Check User Account settings within your email program: Email address, User Name, password, Authentication option.
- Check server settings. If you are unable to send make sure you select "My outgoing server requires authentication" while using same setting as incoming server.
- If you cannot send email, your ISP may be blocking outgoing email. Change SMTP port number to 587 from 25. This will allow you to access our outgoing server even though your internet service provider blocks you from accessing a 3rd party server.
- Your Windows firewall or Anti-virus program may be blocking your email. If you are unable to receive or send email, disable Windows Firewall, and anti-virus software for now. Some Anti-virus programs continue to block email even when disabled.
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Check if your computer has connection to our mail server by:
1. Click start, select run, enter CMD then ENTER
2. Enter the following and then ENTER again:- Telnet 216.230.241.201 110
- If you receive message saying "+OK POP3 server ready", you now have connection to POP server.
- Telnet 216.230.241.195 25
- If you receive message saying "220 din-smtpout dreamersi.net ESMTP" you have connection to SMTP server.
4. Close Outlook and open it again then click Send/Receive.
5. Restart your computer.
6. If these steps do not fix the problem, please contact PSP.
- What if I want to access my emails over the internet without an E-Mail client?
You can use our web mail solution Web De Mail.
- I cannot see any emails in my Web De Mail.
Make sure to click the Receive link to load mail.
- I cannot send emails with attachments.
Make sure the attachment is not too large.
- How can I find FTP password and how to change it?
Log in to Dreamersi.net and go to FTP Login Link. You will see the following: ftp://yourdomain.010001:123123@yourdomain.com
- The password is between: and @. Your FTP ID is where it says “yourdomain.010001”
- To change the password, click Change FTP Password from the main menu.
- Do you provide multiple FTP access account?
No.
Technical QuestionsClick a question to read more
- What is your web server type and version?
Linux Apache 1.3.37
- What is the MAX usage size per domain/website?
10 GB
- What PHP, Perl and MySQL version are installed your server?
Our server has the following versions.
- PHP – 4.3.8
- Perl – 5.8.5
- MySQL – 4 and 5. If your MySQL Database Server Name is din-sql01.dreamersi.net, you are using ver.4; din-sql02.dreamersi.net is ver.5.
- How many databases do you support to use MySQL service?
One database.
- How can I find MySQL information?
To start using MySQL, please initialize first. Go to MySQL Service and enter password then click on Initialize. You will see like this:
- MySQL Database Name: yourdomain_com
- MySQL User Name: yourdomain.01
- MySQL Database Server Name:din-sql02.dreamersi.net
After this, changing password will format current database. Please DO NOT change password unless you want to reset current database. To reset, at Reset MySQL Database Password, enter password in the box then click on Reset.
- Does phpMyAdmin come with your control panel?
No. Installing phpMyAdmin is optional.
- Do you have HELP page for phpMyAdmin basic operations?
Yes, please see at http://din-web101.dreamersi.net/dreamersi/mysqlserv/english/manuals/mysql_php_help.htm
- Does Joomla come with your control panel?
No. Installing Joomla is optional.
- Where can I check server status?
You can find latest announcements/server status at http://pspinc.com/support/announcements.
