Close menu
Arrow to go back to main mobile menu

Business Tools

Community

PSPINC /Apps Multi Login Service Logo An all-new multi-service login for your PSPINC web apps!
Arrow to go back to main mobile menu

Online Services

Hosting

Custom WordPress Design Request a quote for Custom WordPress Design

Simple, Immediate Surveys get Results

image source: pixabay.com

The best time to ask a customer about their experience with your business is immediately after your transaction or interaction with them. Life is busy and our memories get muddled because of it, so don’t wait too long to get feedback. Ask when when it’s fresh in your customer's mind.

If you want to keep it really simple, ask just one question: “Are you happy?”

Here are two ways PSPinc is doing that:

Feedback Form

We implemented a simple email survey through our CRM (Customer Relationship Management) system so whenever our support staff helps a customer, the customer immediately gets a follow-up email asking them to rate their experience with us. This can tell us a lot about how we are doing, and also what kinds of issues customer are having.



Opinion Stand

On a tablet next to our lobby entrance, we ask customers, “How did we do?” and they have the option to give their feedback on the tablet as they exit.



Don’t miss an opportunity to connect with your customers. These simple and quick surveys can provide a lot of great insight into what you’re doing right and what you need to do better.