Make sure your Internet connection is active.
Open up your web browser and see if you can access external websites, such as www.pspinc.com. If you cannot access external websites, then you have a problem with your network.
Can other computers at your location send and receive email?
If not, this may indicate a larger problem affecting more than just one computer.
Check User Account settings within your email program:
For example, Email Address, User Name, Password, and Authentication options.
Check your server settings.
If you are unable to send email, make sure you select "My outgoing server requires authentication" and that you are using the same settings as incoming server.
Your ISP may be blocking outgoing email.
Change SMTP port number to 587 from 25. This will allow you to access our outgoing server even though your internet service provider blocks you from accessing a third-party server.
Your Windows firewall or antivirus program may be blocking your email.
If you are unable to receive or send email, disable Windows Firewall and antivirus software temporarily. Some antivirus programs continue to block email even when disabled.
Check if your computer has connection to our mail server by:
- Click start, select "Run", enter CMD then press ENTER
- Enter the following and then press ENTER again:
- Telnet 22.214.171.124 110
- If you receive a message saying "+OK POP3 server ready", you now have connection to POP server.
- Telnet 126.96.36.199 25
- If you receive message saying "220 din-smtpout dreamersi.net ESMTP" you have a connection to SMTP server.
- If you don't have any of these connections, then you do not have a connection to our mail server. Make sure you have turned off the firewall and any anti-virus programs and try it again.
- Quit Outlook and open it again, then click Send/Receive.
- Restart your computer.
- If these steps do not fix the problem, please contact PSP.